Trade Ally Program

As of April 1, 2020, the PeakRewards Air Conditioning program will no longer accept new participants into the program.

No. The PeakRewards program is available to BGE residential customers only.

You should reprogram the thermostat as you do the Honeywell VisionPRO. For technical questions, call the Trade Ally hotline at 443.842.4275 or email PeakRewardsHVAC@clearesult.com.

Use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 443.842.4275 and let them know that you have a device to be picked up.

Leave the switch near the outdoor unit to be picked up by a BGE technician. Do not dispose of it or take it with you.

Use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 443.842.4275 and let them know that you have a device to be picked up.

Leave the thermostat with the homeowner to be picked up by a BGE technician. Do not dispose of it or take it with you.

If you are a PeakRewards Trade Ally, please reconnect the switch and submit a BGE Trade Ally Referral form with customer signature to PeakRewardsHVAC@clearesult.com to receive a $50 reconnect notification fee. This will ensure that the customer’s credits continue.

If the customer wants to be removed from the PeakRewards program use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 443.842.4275 and let them know that you have a device to be picked up.

Leave the switch near the outdoor unit to be picked up by a BGE technician. Do not dispose of it or take it with you.

If you are a PeakRewards Trade Ally, please reinstall the thermostat and submit a BGE Trade Ally Referral form with customer signature to PeakRewardsHVAC@clearesult.com to receive a $50 reconnect notification fee. This will ensure that the customer’s credits continue.

If the customer wants to be removed from PeakRewards, use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 443.842.4275 and let them know that you have a device to be picked up.

Leave the thermostat with the homeowner to be picked up by a BGE technician. Do not dispose of it or take it with you.

To minimize impact to your technicians, you should ask the customer if they are a PeakRewards participant. If so, please advise your customer that there may be a BGE cycling event underway, which could last for several hours. To confirm that a cycling event is underway, customers can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) or check online if they are signed up for Online Access.

If the customer has a programmable thermostat, they will know that they are being cycled when they see the word “SAVINGS” appear in the upper portion of the display or a leaf on the ecobee3 lite smart thermostat screen. Switch customers will know that they are being cycled if they see a red LED light showing on their outdoor switch.

When an emergency or non-emergency event is initiated, an email or text notification to all PeakRewards Trade Allies will be sent within 30 minutes of the onset of the event. The notification provides basic cycling tips that can be referenced to answer customer concerns and questions. To update or confirm the email address or phone number of your company that the notice will be sent to, please contact the PeakRewards hotline at 443.842.4275 or email PeakRewardsHVAC@clearesult.com.

Setup is the same as on a Honeywell VisionPRO. However, if you are unfamiliar with the installer setup functions or have further questions, please contact the PeakRewards hotline at 443.842.4275 or email PeakRewardsHVAC@clearesult.com.

When the PeakRewards Honeywell UtilityPRO thermostat has a blank screen, it is usually indicative of an issue with the 24 volts power supply to the thermostat. This condition is often related to an open high-limit switch in a gas or oil furnace, which will usually reset after a few minutes and cause the display to return to normal. This problem can be intermittent. Any power interruption to the heating system will also result in a blank display.

Check the furnace to ensure it is clean and operating properly. If you suspect an issue with the thermostat itself, please contact the PeakRewards hotline at 443.842.4275 or email PeakRewardsHVAC@clearesult.com.