Connecting your Wi-Fi Thermostat to Wi-Fi

In order to participate in PeakRewards^SM and get the most benefit out of your ecobee3 lite Wi-Fi thermostat, your thermostat must be registered and connected to your home’s secure Wi-Fi network. Please note that hot spots are not eligible. To learn more about the requirements of PeakRewards, review the program terms and conditions.

Follow the steps below to connect your thermostat to your secure, in-home Wi-Fi network.

On the thermostat, tap on the MAIN MENU > SETTINGS > WIFI to open the Wi-Fi configuration screen.

On this screen, make sure Wi-Fi Radio is Enabled and tap on Network

You will have the choice of using an iOS device or manually selecting your Wi-Fi network. If you do not have an iOS device, tap on Select Wi-Fi Network.

Find your Wi-Fi name on the list provided. If are installing an ecobee3, ecobee3 lite, or an ecobee4and you have a dual-band network, be sure to select the 2.4Ghz network from the list. This condition will not apply to the SmartThermostat with Voice, Smart Thermostat Premium, or the Smart Thermostat Enhanced as they are dual-band compatible.

Type in your Wi-Fi Password and hit Connect.

Wait for the ecobee to show the success message and hit OK to finish the process.

Offline Device Notification

Please note that if our records indicate that your smart thermostat has been disconnected from Wi-Fi, we will send you a letter or email. If we detect that your thermostat has been offline for 4 weeks, BGE will remove you from the PeakRewards program. If you are removed from the program, you can keep your Wi-Fi thermostat, but you will not receive summer bill credits (June–September).

Registering your ecobee3 lite

You can register your thermostat online at ecobee.com or by downloading the ecobee app. For step by step instructions, please visit: https://support.ecobee.com/s/articles/How-to-register-your-ecobee-devices

Support

If you need additional assistance connecting your PeakRewards Smart Thermostat to Wi-Fi, contact the PeakRewards customer hotline at 1.888.309.PEAK (7325), Monday–Friday, 8am to 5pm.

If you need technical assistance with your PeakRewards Smart Thermostat, please visit Article Detail (ecobee.com) or call ecobee’s support line at 1.888.535.0720, Monday–Friday 8 am–12 am or Saturday–Sunday 9 am–9 pm.