1. I am a Maryland-licensed HVAC contractor. How can I participate in the PeakRewards Trade Ally program?
  2. Can a Trade Ally receive credit for commercial referrals?
  3. What do I do if I encounter a Honeywell UtilityPRO thermostat during a new HVAC system installation?
  4. The customer has asked that I disconnect the LCR 4700 outdoor air conditioner switch, what should I do to inform BGE of the disconnect? What should I do with the switch?
  5. The customer has asked that I disconnect the Honeywell UtilityPRO thermostat. What should I do to inform BGE of the removal? What should I do with the thermostat?
  6. I found a disconnected PeakRewards outdoor air conditioner switch during a recent service call. What should I do?
  7. I have found a removed Honeywell UtilityPRO thermostat during a recent service call. What should I do?
  8. I have received several calls during a hot summer day that appear to be related to BGE cycling. What should I have my dispatcher and service representatives do to minimize the impact to our technicians?
  9. How can I change the backlight or other “operational” settings within the Honeywell UtilityPRO thermostat?
  10. I’ve encountered PeakRewards thermostats showing blank screens. What problem does the blank screen usually indicate?
1. I am a Maryland-licensed HVAC contractor. How can I participate in the PeakRewards Trade Ally program?

Interested HVAC contractors should first complete the participation agreement and return it via email to: PeakRewardsHVAC@clearesult.com, or mail it to:
PeakRewards Trade Ally Program, PO Box 8, Columbia MD 21045.

Once the agreement is completed, HVAC contractors will receive a vendor participation code, confirmation email and an invitation to an orientation session. Orientation sessions provide an overview of the PeakRewards A/C program, device installation, referral credit process and Trade Ally opportunities.

HVAC contractors are encouraged to call the PeakRewards Trade Ally hotline: 443-842-4275 or email: PeakRewardsHVAC@clearesult.com with any questions about the program.

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2. Can a Trade Ally receive credit for commercial referrals?

No. The PeakRewards program is available to BGE residential customers only.

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3. What do I do if I encounter a Honeywell UtilityPRO thermostat during a new HVAC system installation?

You should reprogram the thermostat as you do the Honeywell VisionPRO. For technical questions, call the Trade Ally hotline: 443-842-4275 or email PeakRewardsHVAC@clearesult.com.

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4. The customer has asked that I disconnect the LCR 4700 outdoor air conditioner switch, what should I do to inform BGE of the disconnect? What should I do with the switch?

Use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline: 443-842-4275 and let them know that you have a device to be picked up.

Leave the switch near the outdoor unit be picked up by a BGE technician . Do not dispose of it or take it with you.

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5. The customer has asked that I disconnect the Honeywell UtilityPRO thermostat. What should I do to inform BGE of the removal? What should I do with the thermostat?

Use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 443-842-4275 and let them know that you have a device to be picked up.

Leave the thermostat with the homeowner to be picked up by a BGE technician. Do not dispose of it or take it with you.

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6. I found a disconnected PeakRewards outdoor air conditioner switch during a recent service call. What should I do?

If you are a PeakRewards Trade Ally, to ensure that the customer’s credits continue, please reconnect the switch and submit a BGE Trade Ally Referral form with customer signature to PeakRewardsHVAC@clearesult.com to receive a $50 reconnect notification fee.

If the customer wants to be removed from the PeakRewards program use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline: 443-842-4275 and let them know that you have a device to be picked up.

Leave the switch near the outdoor unit be picked up by a BGE technician. Do not dispose of it or take it with you.

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7. I have found a removed Honeywell UtilityPRO thermostat during a recent service call. What should I do?

If you are a PeakRewards Trade Ally, to ensure that the customer’s credits continue, please reinstall the PeakRewards thermostat and submit a BGE Trade Ally Referral form with customer signature to PeakRewardsHVAC@clearesult.com, to receive $50 reconnect notification fee.

If the customer wants to be removed from the PeakRewards program, use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com oto receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 443-842-4275 and let them know that you have a device to be picked up.

Leave the thermostat with the homeowner to be picked up by a BGE technician. Do not dispose of it or take it with you.

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8. I have received several calls during a hot summer day that appear to be related to BGE cycling. What should I have my dispatcher and service representatives do to minimize the impact to our technicians?

To minimize impact to your technicians, you should ask the customer if they are a PeakRewards participant. If so, please advise your customer that there may be a BGE cycling event underway, which could last for several hours. To confirm that a cycling event is underway, customers can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) or check online if they are signed up for Online Access.

If the customer has a thermostat, they will know that they are being cycled when they see the word “SAVINGS” appear in the upper portion of the display. Switch customers will know that they are being cycled if they see a red LED light showing on their outdoor switch.

When an emergency or non-emergency event is initiated, an email or text notification to all PeakRewards Trade Allies will be sent within 30 minutes of the onset of the event. The notification provides basic cycling tips that can be referenced to answer customer concerns and questions. To update or confirm the email address or phone number of your company that the notice will be sent to, please contact the PeakRewards hotline at 443-842-4275 or email PeakRewardsHVAC@clearesult.com.

Note: standard data charges will apply for text messaging.

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9. How can I change the backlight or other “operational” settings within the Honeywell UtilityPRO thermostat?

Setup is the same as on a Honeywell VisionPRO. However, if you are unfamiliar with the installer setup functions or have further questions, please contact the PeakRewards hotline at 443-842-4275 or email PeakRewardsHVAC@clearesult.com.

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10. I’ve encountered PeakRewards thermostats showing blank screens. What problem does the blank screen usually indicate?

When the PeakRewards Honeywell UtilityPRO thermostat has a blank screen, it is usually indicative of an issue with the 24 volts power supply to the thermostat. This condition is often related to an open high limit switch in a gas or oil furnace, which will usually reset after a few minutes, at which time the display should return. This problem can be intermittent. Any power interruption to the heating system will also result in a blank display.

Check the furnace to ensure it is clean and operating properly. If you suspect an issue with the thermostat itself, please contact the PeakRewards hotline at 443-842-4275 or email PeakRewardsHVAC@clearesult.com.

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