1. I am a renter and I am interested in signing up for the PeakRewards program. Am I able to do so if my community is not currently participating?
  2. I am a Property Owner, what are the benefits of PeakRewards and how do I enroll my property?
  3. I am a Property Owner with ACN (Automatic Name Change) accounts set up for my units; can I participate in the PeakRewards program?
  4. What choices does the PeakRewards Multifamily program offer me?
  5. When can I expect to see credits appear on my BGE bill?
  6. If I am having problems with my thermostat or A/C switch, who do I call?
  7. I’m enrolled in Budget Billing; can I participate in the PeakRewards Electric Water Heater program?
  8. If I no longer want to be part of the PeakRewards program, what do I do?
1. I am a renter and I am interested in signing up for the PeakRewards program. Am I able to do so if my community is not currently participating?

The apartment unit must have central air conditioning in good working order and consent from the property owner (or manager) is required in order to participate in the program. Once you have obtained permission, call the PeakRewards customer hotline at 1.888.309.PEAK (7325) to schedule an installation, select your cycling level (50%, 75% or 100%), and start receiving your summer bill credits ($50, $75 or $100 each summer). If you are the first* tenant in the unit with the device installed, you will be eligible for the first-year signing bonus (a matching credit of $50, $75 or $100).

Property managers are encouraged to contact our Multifamily team at 443-873-0309 to learn more about the program and how their entire community can benefit by participating.

*All tenants thereafter are not eligible to receive the first-year signing bonus. Tenants can also choose to opt-out of the program while keeping the thermostat; however, the summer bill credits will no longer be applied.

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2. I am a Property Owner, what are the benefits of PeakRewards and how do I enroll my property?

Property owners or managers will receive:

  • New programmable thermostats with a high retail value and the latest technology, professionally installed at no additional cost to you or your tenants
  • Collection and recycling of existing mercury thermostats (if applicable)
  • Welcome kits for your tenants with program information to help them save money on their BGE bills
  • Marketing and collateral to aid in promoting the added advantage of PeakRewards at your property

Landlords and property owners/managers can enroll their rental units in the program by calling the PeakRewards Multifamily team at 443-873-0309. The Multifamily team will schedule an on-site community meeting and thermostat installations. Once the thermostats are installed, the team will support you in promoting the money-saving benefits of PeakRewards at your property.

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3. I am a Property Owner with ACN (Automatic Name Change) accounts set up for my units; can I participate in the PeakRewards program?

As a landlord property owner/manager there are a number of benefits to participating in the program. However, ACN accounts are not eligible to receive the PeakRewards credits when the bill reverts back into the landlord’s name upon tenant move-out. This policy was implemented to avoid paying credits on vacant homes. The PeakRewards payment is for active residential accounts in the program.

For BGE’s rental property policy for PeakRewards accounts, click here.

For more information on ACN accounts, click here.

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4. What choices does the PeakRewards Multifamily program offer me?

The PeakRewards Multifamily program gives tenants/renters of community properties summer credits on their BGE bill, *a matching first-year bonus, cycling choices, and a professionally installed Honeywell programmable thermostat. The apartment unit must have central air conditioning in good working order and consent from the property owner (or manager) is required in order to participate in the program.

* A customer moving into a home with an existing PeakRewards device will be defaulted to a 50% cycling level. A new move-in customer will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation.

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5. When can I expect to see credits appear on my BGE bill?

As a new PeakRewards A/C customer getting the thermostat or switch installed, you can expect to see your bill credits applied once the installation is complete. Once it is complete, you will receive bill credits spread equally over the four-month period of June through September, each year as follows:

  • 50% cycling: $12.50/month for a total of $50
  • 75% cycling: $18.75/month for a total of $75
  • 100% cycling: $25/month for a total of $100

*Four months of matching bonus credits will be issued on the same schedule as detailed above for the first year of participation. If the PeakRewards programmable thermostat or outdoor switch is installed during the summer months (June through September), the credit will be applied toward all subsequent summer months. For example, if installed in July, before the meter reading, you will receive three months of credits for July, August and September, and will continue each June through September thereafter.

If the PeakRewards programmable thermostat or outdoor switch is installed after your meter reading, you will receive credits starting the following month. Credits will not be prorated based upon the timing of the enrollment and installation.

A/C Overview Chart

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

If you are a property owner or manager, click here for more information.

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6. If I am having problems with my thermostat or A/C switch, who do I call?

PeakRewards installers are professionally trained to perform quality installations. While you should not experience any problems, if you do, you can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for immediate assistance. A PeakRewards technician will inspect the installation of the PeakRewards device, but will not perform any other diagnostics or repairs. For issues not related to the PeakRewards device please contact your local contractor.

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7. I’m enrolled in Budget Billing; can I participate in the PeakRewards Electric Water Heater program?

Yes, you can participate in both programs. PeakRewards and Budget Billing are separate programs and BGE customers may participate in both. Budget Billing lets you spread out your annual BGE bills by spreading them evenly throughout the year. PeakRewards gives you bill credits on your summer BGE bills, after the budget billing amount is applied.

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8. If I no longer want to be part of the PeakRewards program, what do I do?

While most customers choose to stay in the PeakRewards Air Conditioning program and enjoy its many benefits, you can opt-out of the program without any penalties. Some customers who selected higher cycling levels opt to reduce their cycling level rather than leave the program. Should you decide to discontinue your participation, you may keep the programmable thermostat or switch; however, the summer bill credits will no longer be applied to your BGE bill. If you wish to opt-out of the program, simply call the PeakRewards customer hotline at 1.888.309.PEAK (7325). The PeakRewards customer hotline is available 7 a.m. to 7 p.m. EST, Monday–Friday.

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