1. What is BGE’s PeakRewards Electric Water Heater program?
  2. Who qualifies to participate in the PeakRewards Electric Water Heater program?
  3. I’m enrolled in Budget Billing; can I participate in the PeakRewards Electric Water Heater program?
  4. When can I expect to see credits appear on my BGE bill?
  5. How does the PeakRewards Electric Water Heater switch work?
  6. If I am having problems with my electric water heater switch, who do I call?
  7. If I no longer want to be part of the PeakRewards program, what do I do?
1. What is BGE’s PeakRewards Electric Water Heater program?

By allowing BGE to cycle electric water heaters during peak demand periods, customers can help reduce the overall demand on BGE’s electric system, which may delay the need for building new power plants and help keep future electricity prices lower than they otherwise would be, benefiting all customers.

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2. Who qualifies to participate in the PeakRewards Electric Water Heater program?

The Electric Water Heater program is available to BGE customers with electric tank water heaters who live in certain areas. BGE may disqualify an installation based on non-conforming equipment (e.g. tankless water heaters) or equipment condition.

  • Annapolis City
  • Anne Arundel County
  • Baltimore City
  • Baltimore County
  • Calvert County
  • Carroll County
  • Harford County
  • Howard County
  • Laurel City
  • Prince George’s County

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3. I’m enrolled in Budget Billing; can I participate in the PeakRewards Electric Water Heater program?

Yes, you can participate in both programs. PeakRewards and Budget Billing are separate programs and BGE customers may participate in both. Budget Billing lets you spread out your annual BGE bills by spreading them evenly throughout the year. PeakRewards gives you bill credits on your summer BGE bills, after the budget billing amount is applied.

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4. When can I expect to see credits appear on my BGE bill?

Bill credits will be applied in the months of November, December, January and February each year. If you participate, you will receive bill credits of $6.25 per month plus a matching bonus of $6.25* per month during your first full year of participation.

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation.

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5. How does the PeakRewards Electric Water Heater switch work?

The switch is designed to turn off electricity to your electric water heater during periods of peak electric demand. During these peak demand periods, the hot water that is stored in the tank at the start of the event should retain heat for a period of time and be available for your use. However, if the hot water in the tank is used up during the event, water generated will not be heated until the peak demand period is over. Once the event is over, the electric water heater will resume normal operation.

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6. If I am having problems with my electric water heater switch, who do I call?

While you should not experience any problems, if you do, you can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for assistance. A PeakRewards technician will inspect the PeakRewards device, if the PeakRewards device is not operating correctly, the device will be replaced. If the issue is unrelated to PeakRewards' switch, the technician will not perform any other diagnostics or repairs. For issues not related to the PeakRewards device, please contact your local contractor.

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7. If I no longer want to be part of the PeakRewards program, what do I do?

We strongly encourage participants to remain in the program. However, if you change your mind at any time you can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) to discontinue participation in the program. There are no charges or penalties for withdrawing from the program. However, once you asked to be removed from the program, the winter bill credits will no longer be applied. Removal from the program is usually processed within 48 hours.

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