1. What is BGE's PeakRewards Air Conditioning (A/C) program?
  2. Who qualifies for the PeakRewards Air Conditioning program?
  3. I’m enrolled in Budget Billing; can I participate in the PeakRewards Air Conditioning program?
  4. When can I expect to see credits appear on my BGE bill?
  5. Should I choose the programmable thermostat or the A/C switch?
  6. I am a Maryland-licensed HVAC contractor. How can I participate in the PeakRewards Trade Ally program?
  7. Can a Trade Ally receive credit for commercial referrals?
  8. What do I do if I encounter a Honeywell UtilityPRO thermostat during a new HVAC system installation?
  9. The customer has asked that I disconnect the LCR 4700 outdoor air conditioner switch, what should I do to inform BGE of the disconnect? What should I do with the switch?
  10. The customer has asked that I disconnect the Honeywell UtilityPRO thermostat. What should I do to inform BGE of the removal? What should I do with the thermostat?
  11. I found a disconnected PeakRewards outdoor air conditioner switch during a recent service call. What should I do?
  12. I have found a removed Honeywell UtilityPRO thermostat during a recent service call. What should I do?
  13. I have received several calls during a hot summer day that appear to be related to BGE cycling. What should I have my dispatcher and service representatives do to minimize the impact to our technicians?
  14. How can I change the backlight or other “operational” settings within the Honeywell UtilityPRO thermostat?
  15. I’ve encountered PeakRewards thermostats showing blank screens. What problem does the blank screen usually indicate?
  16. I am a renter and I am interested in signing up for the PeakRewards program. Am I able to do so if my community is not currently participating?
  17. I am a Property Owner, what are the benefits of PeakRewards and how do I enroll my property?
  18. I am a Property Owner with ACN (Automatic Name Change) accounts set up for my units; can I participate in the PeakRewards program?
  19. What choices does the PeakRewards Multifamily program offer me?
  20. What is the difference between this thermostat and other programmable thermostats?
  21. When can I expect to see credits appear on my BGE bill?
  22. If I am having problems with my thermostat or A/C switch, who do I call?
  23. What is BGE’s PeakRewards Electric Water Heater program?
  24. Who qualifies to participate in the PeakRewards Electric Water Heater program?
  25. I’m enrolled in Budget Billing; can I participate in the PeakRewards Electric Water Heater program?
  26. When can I expect to see credits appear on my BGE bill?
  27. How does the PeakRewards Electric Water Heater switch work?
  28. If I am having problems with my electric water heater switch, who do I call?
  29. If I no longer want to be part of the PeakRewards program, what do I do?
  30. If I no longer want to be part of the PeakRewards program, what do I do?
1. What is BGE's PeakRewards Air Conditioning (A/C) program?

The PeakRewardsSM A/C program is designed by BGE to help ease the "peak" demand for electricity in the Mid-Atlantic region. It is part of the BGE Smart Energy Savers Program®, which helps you conserve energy, save money and protect the environment. During periods of high electricity use in the Mid-Atlantic region, typically during the summer months, a radio signal may be sent to the programmable thermostat or outdoor switch to interrupt the flow of electricity to the compressor on your air conditioner or electric heat pump for a period of time each hour. This is called cycling.  Cycling reduces the peak demand for electricity, helping to maintain reliable service and keep down the cost of electricity. By enrolling in this program, you are helping to reduce energy demand in your local community and the Mid-Atlantic region. Your participation in this program will also help reduce the need for future power generation plants.

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2. Who qualifies for the PeakRewards Air Conditioning program?

BGE residential customers with central air conditioning or an electric heat pump in good working order can qualify for the A/C program. The program is available to all BGE electric customers regardless of their electricity supplier. For more information on electric choice, click here.

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3. I’m enrolled in Budget Billing; can I participate in the PeakRewards Air Conditioning program?

Yes. PeakRewards and Budget Billing are separate programs and BGE customers may participate in both. Budget Billing spreads your annual BGE bills evenly throughout the year. PeakRewards gives you bill credits on your summer BGE bills, after the budget billing amount is applied. For more information about Budget Billing, click here.

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4. When can I expect to see credits appear on my BGE bill?

As a new PeakRewards A/C customer, you can expect to see your bill credits applied once the installation is complete. Once it is complete, you will receive bill credits spread equally over the four-month period of June through September, each year as follows:

  • 50% cycling: $12.50/month for a total of $50
  • 75% cycling: $18.75/month for a total of $75
  • 100% cycling: $25/month for a total of $100

*Four months of matching bonus credits will be issued on the same schedule as detailed above for the first year of participation. If the PeakRewards programmable thermostat or outdoor switch is installed during the summer months (June through September), the credit will be applied toward all subsequent summer months. For example, if installed in July, before the meter reading, you will receive three months of credits for July, August and September, and will continue each June through September thereafter.

If the PeakRewards programmable thermostat or outdoor switch is installed after your meter reading, you will receive credits starting the following month. Credits will not be prorated based upon the timing of the enrollment and installation.

A/C Overview Chart

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

If you are a property owner or manager, click here for more information.

PeakRewards Electric Water Heater participants will receive bill credits of $6.25 November through February.

Electric Water Heater Program Cycling Overview

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation.

Credits are subject to change in future years. Terms and Conditions.

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5. Should I choose the programmable thermostat or the A/C switch?

Both the PeakRewards programmable thermostat and the outdoor air conditioner switch are professionally installed at your home at no out of pocket cost to you. With the programmable thermostat, you are able to set your home’s temperature and manage your thermostat settings remotely from anywhere you have internet access. The outdoor air conditioner switch allows you to participate in the PeakRewards air conditioning program while still using your existing thermostat inside your home. However, you cannot control your temperature settings remotely via Online Access as you would with the PeakRewards programmable thermostat.

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6. I am a Maryland-licensed HVAC contractor. How can I participate in the PeakRewards Trade Ally program?

Interested HVAC contractors should first complete the participation agreement and return it via email to: PeakRewardsHVAC@clearesult.com, or mail it to:
PeakRewards Trade Ally Program, PO Box 8, Columbia MD 21045.

Once the agreement is completed, HVAC contractors will receive a vendor participation code, confirmation email and an invitation to an orientation session. Orientation sessions provide an overview of the PeakRewards A/C program, device installation, referral credit process and Trade Ally opportunities.

HVAC contractors are encouraged to call the PeakRewards Trade Ally hotline: 443-842-4275 or email: PeakRewardsHVAC@clearesult.com with any questions about the program.

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7. Can a Trade Ally receive credit for commercial referrals?

No. The PeakRewards program is available to BGE residential customers only.

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8. What do I do if I encounter a Honeywell UtilityPRO thermostat during a new HVAC system installation?

You should reprogram the thermostat as you do the Honeywell VisionPRO. For technical questions, call the Trade Ally hotline: 443-842-4275 or email PeakRewardsHVAC@clearesult.com.

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9. The customer has asked that I disconnect the LCR 4700 outdoor air conditioner switch, what should I do to inform BGE of the disconnect? What should I do with the switch?

Use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline: 443-842-4275 and let them know that you have a device to be picked up.

Leave the switch near the outdoor unit be picked up by a BGE technician . Do not dispose of it or take it with you.

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10. The customer has asked that I disconnect the Honeywell UtilityPRO thermostat. What should I do to inform BGE of the removal? What should I do with the thermostat?

Use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 443-842-4275 and let them know that you have a device to be picked up.

Leave the thermostat with the homeowner to be picked up by a BGE technician. Do not dispose of it or take it with you.

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11. I found a disconnected PeakRewards outdoor air conditioner switch during a recent service call. What should I do?

If you are a PeakRewards Trade Ally, to ensure that the customer’s credits continue, please reconnect the switch and submit a BGE Trade Ally Referral form with customer signature to PeakRewardsHVAC@clearesult.com to receive a $50 reconnect notification fee.

If the customer wants to be removed from the PeakRewards program use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com to receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline: 443-842-4275 and let them know that you have a device to be picked up.

Leave the switch near the outdoor unit be picked up by a BGE technician. Do not dispose of it or take it with you.

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12. I have found a removed Honeywell UtilityPRO thermostat during a recent service call. What should I do?

If you are a PeakRewards Trade Ally, to ensure that the customer’s credits continue, please reinstall the PeakRewards thermostat and submit a BGE Trade Ally Referral form with customer signature to PeakRewardsHVAC@clearesult.com, to receive $50 reconnect notification fee.

If the customer wants to be removed from the PeakRewards program, use the BGE Trade Ally Referral form with customer signature and email it to PeakRewardsHVAC@clearesult.com oto receive a $10 disconnect notification fee. Also, call the PeakRewards Trade Ally hotline at 443-842-4275 and let them know that you have a device to be picked up.

Leave the thermostat with the homeowner to be picked up by a BGE technician. Do not dispose of it or take it with you.

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13. I have received several calls during a hot summer day that appear to be related to BGE cycling. What should I have my dispatcher and service representatives do to minimize the impact to our technicians?

To minimize impact to your technicians, you should ask the customer if they are a PeakRewards participant. If so, please advise your customer that there may be a BGE cycling event underway, which could last for several hours. To confirm that a cycling event is underway, customers can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) or check online if they are signed up for Online Access.

If the customer has a thermostat, they will know that they are being cycled when they see the word “SAVINGS” appear in the upper portion of the display. Switch customers will know that they are being cycled if they see a red LED light showing on their outdoor switch.

When an emergency or non-emergency event is initiated, an email or text notification to all PeakRewards Trade Allies will be sent within 30 minutes of the onset of the event. The notification provides basic cycling tips that can be referenced to answer customer concerns and questions. To update or confirm the email address or phone number of your company that the notice will be sent to, please contact the PeakRewards hotline at 443-842-4275 or email PeakRewardsHVAC@clearesult.com.

Note: standard data charges will apply for text messaging.

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14. How can I change the backlight or other “operational” settings within the Honeywell UtilityPRO thermostat?

Setup is the same as on a Honeywell VisionPRO. However, if you are unfamiliar with the installer setup functions or have further questions, please contact the PeakRewards hotline at 443-842-4275 or email PeakRewardsHVAC@clearesult.com.

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15. I’ve encountered PeakRewards thermostats showing blank screens. What problem does the blank screen usually indicate?

When the PeakRewards Honeywell UtilityPRO thermostat has a blank screen, it is usually indicative of an issue with the 24 volts power supply to the thermostat. This condition is often related to an open high limit switch in a gas or oil furnace, which will usually reset after a few minutes, at which time the display should return. This problem can be intermittent. Any power interruption to the heating system will also result in a blank display.

Check the furnace to ensure it is clean and operating properly. If you suspect an issue with the thermostat itself, please contact the PeakRewards hotline at 443-842-4275 or email PeakRewardsHVAC@clearesult.com.

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16. I am a renter and I am interested in signing up for the PeakRewards program. Am I able to do so if my community is not currently participating?

The apartment unit must have central air conditioning in good working order and consent from the property owner (or manager) is required in order to participate in the program. Once you have obtained permission, call the PeakRewards customer hotline at 1.888.309.PEAK (7325) to schedule an installation, select your cycling level (50%, 75% or 100%), and start receiving your summer bill credits ($50, $75 or $100 each summer). If you are the first* tenant in the unit with the device installed, you will be eligible for the first-year signing bonus (a matching credit of $50, $75 or $100).

Property managers are encouraged to contact our Multifamily team at 443-873-0309 to learn more about the program and how their entire community can benefit by participating.

*All tenants thereafter are not eligible to receive the first-year signing bonus. Tenants can also choose to opt-out of the program while keeping the thermostat; however, the summer bill credits will no longer be applied.

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17. I am a Property Owner, what are the benefits of PeakRewards and how do I enroll my property?

Property owners or managers will receive:

  • New programmable thermostats with a high retail value and the latest technology, professionally installed at no additional cost to you or your tenants
  • Collection and recycling of existing mercury thermostats (if applicable)
  • Welcome kits for your tenants with program information to help them save money on their BGE bills
  • Marketing and collateral to aid in promoting the added advantage of PeakRewards at your property

Landlords and property owners/managers can enroll their rental units in the program by calling the PeakRewards Multifamily team at 443-873-0309. The Multifamily team will schedule an on-site community meeting and thermostat installations. Once the thermostats are installed, the team will support you in promoting the money-saving benefits of PeakRewards at your property.

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18. I am a Property Owner with ACN (Automatic Name Change) accounts set up for my units; can I participate in the PeakRewards program?

As a landlord property owner/manager there are a number of benefits to participating in the program. However, ACN accounts are not eligible to receive the PeakRewards credits when the bill reverts back into the landlord’s name upon tenant move-out. This policy was implemented to avoid paying credits on vacant homes. The PeakRewards payment is for active residential accounts in the program.

For BGE’s rental property policy for PeakRewards accounts, click here.

For more information on ACN accounts, click here.

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19. What choices does the PeakRewards Multifamily program offer me?

The PeakRewards Multifamily program gives tenants/renters of community properties summer credits on their BGE bill, *a matching first-year bonus, cycling choices, and a professionally installed Honeywell programmable thermostat. The apartment unit must have central air conditioning in good working order and consent from the property owner (or manager) is required in order to participate in the program.

* A customer moving into a home with an existing PeakRewards device will be defaulted to a 50% cycling level. A new move-in customer will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation.

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20. What is the difference between this thermostat and other programmable thermostats?

The PeakRewards thermostat has a built-in radio receiver to help BGE reduce electricity demand during periods of peak electricity use.

As a PeakRewards participant, you will have online access to your thermostat or switch 24 hours a day, 7 days a week.  Your thermostat or switch will be linked to your BGE.com account.  You will be able to access PeakRewards Online by logging onto bge.com/myaccount and entering your BGE User ID and Password to sign in.  Visit www.BGEaccess.com for more information on Online Access.

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21. When can I expect to see credits appear on my BGE bill?

As a new PeakRewards A/C customer getting the thermostat or switch installed, you can expect to see your bill credits applied once the installation is complete. Once it is complete, you will receive bill credits spread equally over the four-month period of June through September, each year as follows:

  • 50% cycling: $12.50/month for a total of $50
  • 75% cycling: $18.75/month for a total of $75
  • 100% cycling: $25/month for a total of $100

*Four months of matching bonus credits will be issued on the same schedule as detailed above for the first year of participation. If the PeakRewards programmable thermostat or outdoor switch is installed during the summer months (June through September), the credit will be applied toward all subsequent summer months. For example, if installed in July, before the meter reading, you will receive three months of credits for July, August and September, and will continue each June through September thereafter.

If the PeakRewards programmable thermostat or outdoor switch is installed after your meter reading, you will receive credits starting the following month. Credits will not be prorated based upon the timing of the enrollment and installation.

A/C Overview Chart

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

If you are a property owner or manager, click here for more information.

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22. If I am having problems with my thermostat or A/C switch, who do I call?

PeakRewards installers are professionally trained to perform quality installations. While you should not experience any problems, if you do, you can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for immediate assistance. A PeakRewards technician will inspect the installation of the PeakRewards device, but will not perform any other diagnostics or repairs. For issues not related to the PeakRewards device please contact your local contractor.

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23. What is BGE’s PeakRewards Electric Water Heater program?

By allowing BGE to cycle electric water heaters during peak demand periods, customers can help reduce the overall demand on BGE’s electric system, which may delay the need for building new power plants and help keep future electricity prices lower than they otherwise would be, benefiting all customers.

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24. Who qualifies to participate in the PeakRewards Electric Water Heater program?

The Electric Water Heater program is available to BGE customers with electric tank water heaters who live in certain areas. BGE may disqualify an installation based on non-conforming equipment (e.g. tankless water heaters) or equipment condition.

  • Annapolis City
  • Anne Arundel County
  • Baltimore City
  • Baltimore County
  • Calvert County
  • Carroll County
  • Harford County
  • Howard County
  • Laurel City
  • Prince George’s County

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25. I’m enrolled in Budget Billing; can I participate in the PeakRewards Electric Water Heater program?

Yes, you can participate in both programs. PeakRewards and Budget Billing are separate programs and BGE customers may participate in both. Budget Billing lets you spread out your annual BGE bills by spreading them evenly throughout the year. PeakRewards gives you bill credits on your summer BGE bills, after the budget billing amount is applied.

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26. When can I expect to see credits appear on my BGE bill?

Bill credits will be applied in the months of November, December, January and February each year. If you participate, you will receive bill credits of $6.25 per month plus a matching bonus of $6.25* per month during your first full year of participation.

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation.

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27. How does the PeakRewards Electric Water Heater switch work?

The switch is designed to turn off electricity to your electric water heater during periods of peak electric demand. During these peak demand periods, the hot water that is stored in the tank at the start of the event should retain heat for a period of time and be available for your use. However, if the hot water in the tank is used up during the event, water generated will not be heated until the peak demand period is over. Once the event is over, the electric water heater will resume normal operation.

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28. If I am having problems with my electric water heater switch, who do I call?

While you should not experience any problems, if you do, you can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for assistance. A PeakRewards technician will inspect the PeakRewards device, if the PeakRewards device is not operating correctly, the device will be replaced. If the issue is unrelated to PeakRewards' switch, the technician will not perform any other diagnostics or repairs. For issues not related to the PeakRewards device, please contact your local contractor.

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29. If I no longer want to be part of the PeakRewards program, what do I do?

We strongly encourage participants to remain in the program. However, if you change your mind at any time you can call the PeakRewards customer hotline at 1.888.309.PEAK (7325) to discontinue participation in the program. There are no charges or penalties for withdrawing from the program. However, once you asked to be removed from the program, the winter bill credits will no longer be applied. Removal from the program is usually processed within 48 hours.

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30. If I no longer want to be part of the PeakRewards program, what do I do?

While most customers choose to stay in the PeakRewards Air Conditioning program and enjoy its many benefits, you can opt-out of the program without any penalties. Some customers who selected higher cycling levels opt to reduce their cycling level rather than leave the program. Should you decide to discontinue your participation, you may keep the programmable thermostat or switch; however, the summer bill credits will no longer be applied to your BGE bill. If you wish to opt-out of the program, simply call the PeakRewards customer hotline at 1.888.309.PEAK (7325). The PeakRewards customer hotline is available 7 a.m. to 7 p.m. EST, Monday–Friday.

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