1. What are the menu options shown within PeakRewards Online Access for my thermostat?
  2. Why do I see multiple thermostat menu selections within PeakRewards Online Access?
  3. This is the first time that I’m in PeakRewards Online Access to set my thermostat— what do temperature values represent when I get to this page?
  4. I’ve just sent a thermostat schedule from within PeakRewards Online Access; however, I don’t see the changes reflected on my thermostat.
  5. The name of the thermostat label is confusing — can I change it?
  6. How do I make a temporary change to my thermostat setting?
  7. Does PeakRewards Online Access keep a record of all cycling events?
  8. I have adjusted the thermostat settings on the thermostat directly; however, when I log into PeakRewards Online Access, I do not see my thermostat changes online. What happened?
  9. What if I only want my thermostat to change temperature twice a day?
  10. Can I schedule an override through PeakRewards Online Access?
  11. How do I log into PeakRewards Online Access?
  12. How do I sign up for PeakRewards Online Access?
  13. If I have more than one PeakRewards thermostat, can I set one thermostat schedule for all devices?
1. What are the menu options shown within PeakRewards Online Access for my thermostat?

There are three thermostat menu options within PeakRewards Online Access:

  • Schedule — create or adjust the temperature settings on your thermostat.
  • Manual — set and hold your thermostat at a specific temperature for vacation and other times when you are away.
  • Saved Schedules — view or remove any thermostat schedules you previously saved.

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2. Why do I see multiple thermostat menu selections within PeakRewards Online Access?

PeakRewards Online Access allows you to schedule your thermostat settings per device. If you are participating in the PeakRewards program with two or more thermostats, each thermostat will be listed in the PeakRewards Online Access portal on the left side of the screen. From there, you can adjust thermostat settings for each device.

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3. This is the first time that I’m in PeakRewards Online Access to set my thermostat— what do temperature values represent when I get to this page?

The temperature values represent current nationally recommended thermostat settings created by ENERGY STAR® and the US Department of Energy. These settings are not reflected in your thermostat unless you press the SAVE AND SEND SCHEDULE button on the bottom of the page.

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4. I’ve just sent a thermostat schedule from within PeakRewards Online Access; however, I don’t see the changes reflected on my thermostat.

It may take up to 15 minutes for the changes to take effect. When you send the thermostat schedule, a signal is sent out from the PeakRewards Online Access screen. If you don’t see the thermostat changes after fifteen minutes, resend your thermostat schedule again.

BGE is not responsible for the thermostat settings and schedules, which are chosen by the customer. BGE cannot guarantee the information transmitted will change the setting due to atmospheric conditions and/or weak signaling strength in certain areas.

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5. The name of the thermostat label is confusing — can I change it?

The name of the thermostat was created when the technician installed your thermostat. You can change it by:

  • Pressing the Manual link on left side menu
  • Pressing the Edit link located next to the thermostat title
  • Entering a name for your thermostat and pressing the SAVE button

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6. How do I make a temporary change to my thermostat setting?

Once you are logged onto PeakRewards Online Access, click the thermostat you want to temporarily adjust from the left-hand navigation menu. Under the name of the thermostat, you will see a Manual link. The Manual link will take you to the Temporary Adjustment page, which will allow you to enter a temporary setting. You can simply adjust the temperature by clicking on the up or down arrows or enter the temperature in the temperature box. The new temperature setting will temporarily change your set point until the next scheduled time period. You must check “HOLD” if you want to permanently maintain this new setting.

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7. Does PeakRewards Online Access keep a record of all cycling events?

Yes. The Cycling History link found on the left-hand navigation menu directs you to a view of your complete cycling history. To view a listing of when your central air conditioning experienced a cycle, click on the View Complete History button. Your history will be displayed for each thermostat or switch, giving you the start date and end date, cycling duration or how long the cycle lasted. By clicking the view function’s drop down menu on the right, you can isolate the listing to feature cycling history by day, week, year or all cycling events.

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8. I have adjusted the thermostat settings on the thermostat directly; however, when I log into PeakRewards Online Access, I do not see my thermostat changes online. What happened?

Currently, a one-way communication exists between the PeakRewards Online Access portal and the thermostat where any changes sent online are received by the thermostat but any changes made on the thermostat directly are not updated online.

BGE is evaluating the feasibility of providing two-way communication between the thermostat and PeakRewards Online Access for the future.

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9. What if I only want my thermostat to change temperature twice a day?

You can schedule two consecutive periods (Wake, Leave, Return, and Sleep) with the same temperature.

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10. Can I schedule an override through PeakRewards Online Access?

Yes. To schedule an override, click the Override (Opt-Out) link in the left-hand navigation menu. This link will direct you to the Override Scheduling page where you can select the override date on the calendar. Once you have chosen your date, click “APPLY”. Be sure the date you choose is correct. Once you click “APPLY” you will not be able to change the date. As long as you haven’t exceeded your two Energy Savings Day limit, your request will be accepted. For research purposes only, the system will ask you to explain the reason for requesting the override. Your response to this section allows BGE to determine the key reasons for requesting overrides, which will help BGE continue to improve the program.

You cannot change your cycling level, override your participation, or exit the program during an emergency event or during the transition out of an emergency event. You will be cycled up to your chosen cycling level — 50%, 75% or 100%.

During an emergency event, and the remainder of the day when this event is called, the following tools will be temporarily unavailable via PeakRewards Online Access:

  • The “Override (Opt-out)” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

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11. How do I log into PeakRewards Online Access?
  1. Log onto your BGE online account: Visit BGE.COM/MyAccount and enter your BGE User ID and Password to sign in. The site will open to the “Manage My Account” tab.

    Don’t have a bge.com account? Click here to register now. You must have your BGE account number at the time of enrollment. It may take up to 48 hours for the “PeakRewards” link to be visible for newly registered users.

  2. Access your PeakRewards account: From the “Manage My Account” tab, you will be able to access your PeakRewards account by clicking on the “PeakRewards” link under the “My Programs” section.

    The “My Programs” section will list all BGE programs that you are enrolled in (example: Budget Billing). If you are not enrolled in PeakRewards, PeakRewards will not be listed in the “My Programs” section.

  3. Access your PeakRewards Device: Once you click on the “PeakRewards” link you will be logged in and will be able to access all of the site features:

    • Track Cycling Event Status and History
    • Set and Save Thermostat Schedules
    • Temporarily Adjust Thermostat Settings
    • Change Device Label(s)
    • Check Enrollment Status
    • Override cycling events

    Please note, PeakRewards participants cannot override program participation during an emergency cycling event and the transition out of this event. During an emergency event, and the remainder of the day when this event is called, the following Online Access tools will be temporarily unavailable:

    • The “Override” link
    • The “Set Thermostat Schedules” feature
    • The “Temporarily Adjust Settings” feature

PeakRewards Online Access is only compatible with Internet Explorer 8.0 and higher or Firefox 3.6 and higher.

iPhone customers must accept cookies to log into BGE.com and view the Manage My Account link. The default cookie setting on your iPhone is set to “Never” accept cookies. To enable cookies on your device, from the Home screen choose Settings › Safari, then tap “Accept Cookies” and choose “Always.” To learn more about accepting cookies, refer to your owner’s manual for your iPhone.

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12. How do I sign up for PeakRewards Online Access?

Don’t have a bge.com account? Click here to register now. You must have your BGE account number at the time of enrollment. It may take up to 48 hours for the “PeakRewards” link to be visible for newly registered users.

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13. If I have more than one PeakRewards thermostat, can I set one thermostat schedule for all devices?

No — you must schedule the settings for each thermostat separately.

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