1. How do I change my thermostat temperature through Online Access?
  2. How do I set a schedule through PeakRewards Online Access?
  3. Can I send my thermostat schedule when BGE is cycling my air conditioner?
  4. What’s the difference between a Temporary and Permanent Hold?
  5. I’ve just submitted a thermostat hold from the PeakRewards Online Access page; however, I don’t see the changes reflected on my thermostat.
  6. How do I program my thermostat?
  7. Can I manage my thermostat settings from my smart phone?
  8. What else can I do through PeakRewards Online Access?
  9. How can I receive a copy of the thermostat operating manual?
  10. What’s the purpose of the EDIT button on the Manual Settings page?
  11. If I have more than one PeakRewards thermostat, can I set one thermostat schedule for all devices?
  12. What does the HOLD checkmark do?
1. How do I change my thermostat temperature through Online Access?

  1. Login
    Visit BGE.COM and sign in to your account.
  2. Access
    On the "My Bill & Usage" page, under the "My Programs" section, click the "PeakRewards" link.
    Once you click on the "PeakRewards" link, you will be logged in and will be able to access all of the site features: Once you click on the "PeakRewards" link, you will be logged in and will be able to access all ofthe site features:
    • Track Cycling Event Status and History
    • Set and Save Thermostat Settings
    • Change Device Label(s)
    • Check Enrollment Status
  3. Update
    The "My Account Profile" section allows you to update your contact information and preferred bill delivery method. Please click on this section to make sure your information is up-to-date. BGE MyAccount: How it Works

  4. Select the "Adjust Thermostat" tab at the top of the screen, then select the thermostat you wish to adjust. Set your temperature using the featured options. Click "SEND" to finish manually adjusting your temperature.


  5. Click "OK" to confirm temperature change.


Back to top ↑

2. How do I set a schedule through PeakRewards Online Access?

  1. Login
    Visit BGE.COM and sign in to your account.
  2. Access
    On the "My Bill & Usage" page, under the "My Programs" section, click the "PeakRewards" link.
    Once you click on the "PeakRewards" link, you will be logged in and will be able to access all of the site features: Once you click on the "PeakRewards" link, you will be logged in and will be able to access all ofthe site features:
    • Track Cycling Event Status and History
    • Set and Save Thermostat Settings
    • Change Device Label(s)
    • Check Enrollment Status
  3. Update
    The "My Account Profile" section allows you to update your contact information and preferred bill delivery method. Please click on this section to make sure your information is up-to-date. BGE MyAccount: How it Works

  4. Select the "Schedule Thermostat" tab at the top of the screen, then select the thermostat you wish to adjust. Set your schedule using the featured options. Click "SAVE AND SEND" to finish manually adjusting your temperature.


  5. Click "OK" to confirm schedule change.


Back to top ↑

3. Can I send my thermostat schedule when BGE is cycling my air conditioner?

No — during an emergency event, and the remainder of the day when this event is called, the following tools will be temporarily unavailable via PeakRewards Online Access:

  • The “Override (Opt-out)” link
  • The “Set Thermostat Schedules” feature
  • The “Temporarily Adjust Settings” feature

Back to top ↑

4. What’s the difference between a Temporary and Permanent Hold?

A Permanent Hold allows you to maintain the thermostat at one temperature setting until you manually cancel the Permanent Hold. A Temporary Hold allows you to maintain the thermostat at one temperature setting until the next scheduled period (Wake, Leave, Return, or Sleep). Once the next scheduled period arrives, the thermostat resumes its normal thermostat schedule.

Back to top ↑

5. I’ve just submitted a thermostat hold from the PeakRewards Online Access page; however, I don’t see the changes reflected on my thermostat.

It may take up to 15 minutes for the changes to take effect. When you send the thermostat schedule, a signal is sent out from the PeakRewards Online Access screen. If you don’t see the thermostat changes after fifteen minutes, resend your thermostat schedule again.

BGE is not responsible for the thermostat settings and schedules, which are chosen by the customer.

BGE cannot guarantee the information transmitted will change the setting due to atmospheric conditions and/or weak signaling strength in certain areas.

Back to top ↑

6. How do I program my thermostat?

To set a schedule:

  • Press SCHED, then EDIT.
  • Press day buttons to select day(s). There are three groups: (MON-FRI), (SAT), and (SUN).
  • Press up arrow or down arrow to set Wake time for selected day(s).
  • Press up arrow or down arrow to set Heat and Cool temperature for this period.
  • Press other time periods (LEAVE, RETURN, SLEEP) to set time and temperatures for each.
  • Press DONE to save and exit (or press CANCEL to exit without saving changes).

To temporarily change a temperature setting until the next programmed time period begins:

  • Press arrow up or arrow down to adjust the temperature
  • Press CANCEL (or SCHED) to return to the programmed temperature

To hold a specific temperature while you are on vacation or away for extended periods of time:

  • Press arrow up or arrow down to select a temperature and then press HOLD.
  • Press HOLD again to override the programmed schedule and maintain this temperature.
  • Upon return, press CANCEL (or SCHED) to reactivate your regular programmed schedule.

To learn more about how to set a schedule, visit bgesavings.com/thermostatmanual or call the PeakRewards customer hotline at 1.888.309.PEAK (7325) 7 a.m. to 7 p.m. EST, Monday–Friday.

Back to top ↑

7. Can I manage my thermostat settings from my smart phone?

Yes, PeakRewards Online Access can be used anywhere with access to a web browser — even on your smart phone. You can manage your thermostat settings directly by visiting: BGE.COM/MyAccount. Once you log onto the site, you can set and save thermostat schedules as well as temporarily adjust your thermostat settings.

  1. Sign-on to BGE “My Account”
  2. Click on “PeakRewards” under “My Programs”
  3. Click on the Thermostat you wish to adjust
  4. Select “Manual” and adjust the on-screen, virtual thermostat just as you would adjust the one in your home. IMPORTANT! Click “Send” when adjustments are complete for settings to take effect.

Although the Online Access tool has been optimized for user experience, the display of this feature can vary depending on the smart phone and browser.

Back to top ↑

8. What else can I do through PeakRewards Online Access?

PeakRewards Online Access allows you to change your temperature settings on your thermostat as well as:

  • Track Cycling Event Status and History
  • Set and Save Thermostat Schedules
  • Change Device Label(s)
  • Check Enrollment Status

Back to top ↑

9. How can I receive a copy of the thermostat operating manual?

To receive a copy of the thermostat operating manual, please call the PeakRewards customer hotline at 1.888.309.PEAK (7325) 7 a.m. to 7 p.m. EST, Monday–Friday. You can also view it online here.

Back to top ↑

10. What’s the purpose of the EDIT button on the Manual Settings page?

The EDIT button allows you to change the thermostat online label. Simply type in the name you want to call your thermostat and press the SAVE button. Naming the thermostat after the room it’s located in (e.g. “Basement”) is an easy way to keep track of what you have and where it’s located.

Back to top ↑

11. If I have more than one PeakRewards thermostat, can I set one thermostat schedule for all devices?

No — you must schedule the settings for each thermostat separately.

Back to top ↑

12. What does the HOLD checkmark do?

The HOLD checkmark allows you to maintain the thermostat setting until you manually cancel this setting. To cancel this permanent setting, either press the RESTORE button from the online portal, or the CANCEL key on your thermostat. Once you cancel this setting, the thermostat follows your normal cooling and heating schedule settings.

Back to top ↑