1. Does PeakRewards Online Access keep a record of all cycling events?
  2. Is there a smart phone app available to access my PeakRewards thermostat remotely?
  3. Will BGE change settings on the thermostat without my consent?
  4. How will I know when BGE is cycling the thermostat?
  5. I’m having trouble viewing the PeakRewards Online Access page on my computer.
  6. During a cycling event, why do I see multiple cycling occurrences when I view my Online Access cycling history?
  7. Can I schedule an override through PeakRewards Online Access?
  8. Can I manage my thermostat settings from my smart phone?
1. Does PeakRewards Online Access keep a record of all cycling events?

Yes. The Cycling History link found on the left-hand navigation menu directs you to a view of your complete cycling history. To view a listing of when your central air conditioning experienced a cycle, click on the View Complete History button. Your history will be displayed for each thermostat or switch, giving you the start date and end date, cycling duration or how long the cycle lasted. By clicking the view function’s drop down menu on the right, you can isolate the listing to feature cycling history by day, week, year or all cycling events.

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2. Is there a smart phone app available to access my PeakRewards thermostat remotely?

Currently, we do not have a smart phone app available for download. However, you can manage your PeakRewards thermostat settings directly from your smart phone by visiting: www.BGE.com/myaccount. You should bookmark this site and save the link on your smart phone for future use. Although the Online Access tool has been optimized for user experience, the display of this feature can vary depending on the smart phone and browser.

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3. Will BGE change settings on the thermostat without my consent?

No. Under no circumstance will BGE alter any thermostat settings without your express authorization.

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4. How will I know when BGE is cycling the thermostat?

On the PeakRewards Online Access home page, you will see a message, like the following, displayed for example:

Residential A/C Thermostat 75% Cycling
Currently Cycling

Additionally, you will see the word “SAVINGS” displayed in the thermostat window during a BGE cycling event. “SAVINGS” will disappear from your thermostat after the cycling event is over.

switch

A red light will be displayed on the outdoor switch during the activation of a BGE cycling event, indicating that the outdoor switch is adjusting compressor activity. A green light will indicate that the outdoor switch has power and is connected to the network but is not currently affecting compressor activity.

All customers are cycled up to 50% during non-emergency events and you may choose to override participation during this type of event up to two times per summer. You cannot change your cycling level, override your participation, or exit the program during an emergency event or during the transition out of an emergency event. You will be cycled up to your chosen cycling level — 50%, 75% or 100%.

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5. I’m having trouble viewing the PeakRewards Online Access page on my computer.

PeakRewards Online Access is only compatible with Internet Explorer 8.0 and higher or Firefox 3.6 and higher.

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6. During a cycling event, why do I see multiple cycling occurrences when I view my Online Access cycling history?

On the day of a cycling event, you may notice multiple cycling events recorded on your cycling history on PeakRewards Online Access as a result of how the PeakRewards system operates during events. To view the current status of a cycling event, please visit the Online Access homepage.

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7. Can I schedule an override through PeakRewards Online Access?

Yes. To schedule an override, click the Override (Opt-Out) link in the left-hand navigation menu. This link will direct you to the Override Scheduling page where you can select the override date on the calendar. Once you have chosen your date, click “APPLY”. Be sure the date you choose is correct. Once you click “APPLY” you will not be able to change the date. As long as you haven’t exceeded your two Energy Savings Day limit, your request will be accepted. For research purposes only, the system will ask you to explain the reason for requesting the override. Your response to this section allows BGE to determine the key reasons for requesting overrides, which will help BGE continue to improve the program.

You cannot change your cycling level, override your participation, or exit the program during an emergency event or during the transition out of an emergency event. You will be cycled up to your chosen cycling level — 50%, 75% or 100%.

During an emergency event, and the remainder of the day when this event is called, the following tools will be temporarily unavailable via PeakRewards Online Access:

  • The “Override (Opt-out)” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

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8. Can I manage my thermostat settings from my smart phone?

Yes, PeakRewards Online Access can be used anywhere with access to a web browser — even on your smart phone. You can manage your thermostat settings directly by visiting: BGE.COM/MyAccount. Once you log onto the site, you can set and save thermostat schedules as well as temporarily adjust your thermostat settings.

  1. Sign-on to BGE “My Account”
  2. Click on “PeakRewards” under “My Programs”
  3. Click on the Thermostat you wish to adjust
  4. Select “Manual” and adjust the on-screen, virtual thermostat just as you would adjust the one in your home. IMPORTANT! Click “Send” when adjustments are complete for settings to take effect.

Although the Online Access tool has been optimized for user experience, the display of this feature can vary depending on the smart phone and browser.

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