1. Why is BGE activating the preseason cycling event?
  2. When will the preseason cycling event occur?
  3. What happens during a preseason cycling event if I am enrolled in the PeakRewards Air Conditioning (A/C) program?
  4. How will I know when a preseason cycling event is going take place?
  5. What happens during a preseason cycling event if I am enrolled in the BGE PeakRewards Electric Water Heater program?
  6. Why is this preseason cycling event happening outside of the normal June-September cycling season?
1. Why is BGE activating the preseason cycling event?

BGE has scheduled a preseason cycling event to test system operations and customer communications ahead of the summer cycling season.

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2. When will the preseason cycling event occur?

A preseason cycling event will be held on a weekday in mid-May to test system operations and customer communications ahead of the summer cycling season. To minimize potential inconvenience for you, the preseason event will likely take place between 10 a.m. and 2 p.m.

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3. What happens during a preseason cycling event if I am enrolled in the PeakRewards Air Conditioning (A/C) program?
PeakRewards Air Conditioning customers will be cycled up to their chosen cycling level (50%, 75% or 100%) and will not be able to override participation in the preseason cycling event. If you have a medical or health issue that may impact program participation or require assistance, please call the PeakRewards customer hotline at 1.888.309.PEAK(7325)

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4. How will I know when a preseason cycling event is going take place?
BGE offers several ways to let you know that a cycling event is occurring. If BGE has your email on file, you will receive an email notification. You may also request to receive a text message at the start and end of PeakRewards cycling events. You may also sign into PeakRewards Online Access to view your cycling status online. YouÂ’ll see a cycling status message such as: "You have not been cycled today," "Currently cycling," or "You have been cycled today" displayed on the welcome page. In addition, the PeakRewards device installed at your residence will display your cycling status.
Smart Thermostat Programmable ThermostatOutdoor A/C Switch Electric Water Heater Switch
smart thermostat thermostat outdoor ac switch electric water heater switch
When your thermostat shows the leaf icon, a cycling event is taking place. The word SAVINGS appears across the top of your thermostat screen The light on the front of the switch is red. One or more red lights on the front of the Electric Water Heater switch will be lit.
Customers can stay connected by:

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5. What happens during a preseason cycling event if I am enrolled in the BGE PeakRewards Electric Water Heater program?
PeakRewards Electric Water Heater program participants will have power to their water heater interrupted and no additional hot water will be produced for the duration of the event. You will not be able to override participation in the preseason cycling event. If you have a medical or health issue that may impact program participation or require assistance, please call the PeakRewards customer hotline at 1.888.309.PEAK(7325)

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6. Why is this preseason cycling event happening outside of the normal June-September cycling season?
BGE is activating this cycling event outside of the normal summer months to minimize the impact on you and to prepare for the summer cycling season. Note that cycling events will typically occur during the summer months of June through September but can happen during other months. The actual start time, end time, duration and day of the week of each cycling event varies. Preseason cycling events are called to test system operations and customer communications.

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