1. Can I override cycling events?
  2. After I request a cycling change, how long does it take to go into effect?
  3. When can I use my overrides?
  4. Why does BGE schedule preseason cycling events?
  5. When do preseason cycling events occur?
  6. I am enrolled in the Air Conditioning program – how do preseason cycling events affect me?
  7. I am enrolled in the PeakRewards Air Conditioning program, how will I know when an event takes place?
  8. I am enrolled in the Electric Water Heater program – how do preseason cycling events affect me?
  9. I am enrolled in the PeakRewards Electric Water Heater program – how will I know when an event takes place?
  10. Can I override my participation in preseason cycling events?
1. Can I override cycling events?

A customer may not override an emergency event or the transition out of an emergency event. Additionally, customers may not change cycling levels, nor exit the program during an emergency event, a preseason cycling event, or the transition out of these events. Also, if you scheduled an override and subsequently an emergency event is called on the day you scheduled your override, the override will be canceled. When the emergency event ends, BGE will transition all air conditioning program customers to a lower cycling level for a brief period of time to avoid sudden increases in electric demand which may cause reliability problems.

Overrides for Energy Savings Days may be scheduled by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325) or via PeakRewards Online Access. Participants can change their cycling level and cancel their participation in the program at any time, except during emergency cycling events or the transition out of an emergency event. Requested changes typically take within 48 hours.

During emergency and preseason events, and the remainder of the event day, the following Online Access tools will be temporarily unavailable:

  • The “Override” link
  • The “Set Thermostat Schedules” feature
  • The “Temporarily Adjust Settings” feature

Customers enrolled in PeakRewards are subject to the Terms and Conditions for the PeakRewards program. The program Terms and Conditions are available online at: BGESavings.com/ProgramResources.

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2. After I request a cycling change, how long does it take to go into effect?

You should typically be able to view your cycling level change on your PeakRewards Online Access account within 48 hours.

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3. When can I use my overrides?

Air Conditioning participants can use up to two overrides for Energy Savings Days. When emergency events go into effect and BGE is required to activate its PeakRewards program, you cannot override your program participation. You may not change cycling levels, nor exit the program, during an emergency event and the transition out of this event. Also, if you scheduled an override and subsequently an emergency event is called, your override will be canceled.

During emergency and preseason events, and the remainder of the event day when these events are called, the following Online Access tools will be temporarily unavailable:

  • The “Override” link
  • The “Set Thermostat Schedules”
  • The “Temporarily Adjust Settings”

Please refer to the following “Tips to Stay Comfortable” for consideration during an emergency event:

Tips to stay comfortable during an event

During Electric Water Heater events:

  • Tip 1 Avoid laundry loads that require hot water
  • Tip 2 Skip long showers and baths that require hot water
  • Tip 3 Avoid running the dishwasher

During Air Conditioning events:

  • Tip 1 Stay hydrated – drink plenty of water
  • Tip 2 Consider going to a cool place such as a movie theater, mall or pool
  • Tip 3 Relax in the basement where the temperature is typically several degrees cooler than the rest of the house
  • Tip 4 Use an outdoor grill or microwave instead of the stove or oven
  • Tip 5 Avoid using other heat-producing appliances such as dishwashers and clothes dryers
  • Tip 6 Draw blinds and curtains in rooms that receive a lot of sunlight
  • Tip 7 Turn ceiling fan on with blades rotating counter clockwise

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4. Why does BGE schedule preseason cycling events?

BGE schedules preseason cycling events to test system operations and customer communications ahead of the summer and winter cycling seasons.

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5. When do preseason cycling events occur?

Preseason cycling events are scheduled before the start of each cycling season: spring for air conditioning and electric water heater summer cycling and in the fall for electric water heater winter cycling. To limit potential customer inconvenience, preseason cycling events are planned for midday on weekdays.

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6. I am enrolled in the Air Conditioning program – how do preseason cycling events affect me?

During preseason summer cycling events, your central air conditioner or electric heat pump will be cycled up to your chosen cycling level (50%, 75%, or 100%), and you will not be able to override your participation. If you have a medical of health condition or require assistance, please call the PeakRewards customer hotline at 1.888.309.PEAK(7325).

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7. I am enrolled in the PeakRewards Air Conditioning program, how will I know when an event takes place?
Programmable Thermostat
Programmable Thermostat

The word “SAVINGS” appears across the top of your thermostat screen.

Outdoor Air Conditioning Switch
A/C Switch

The light on the front of the switch is red instead of green.


  • Online Access – View your cycling status online. Cycling status messages such as: “You have not been cycled today”, “Currently cycling”, or “You have been cycled today” will be displayed on the welcome page.
  • Event Notifications – Sign up to receive notification texts and emails at the start and end of every cycling event.
  • Social Media – Follow us on Facebook and Twitter for the latest updates.

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8. I am enrolled in the Electric Water Heater program – how do preseason cycling events affect me?

Electric water heaters are cycled during both the spring and fall preseason cycling events. If you are enrolled in the PeakRewards Electric Water Heater program, your water heater will not produce any additional hot water for the duration of the event. The water in the tank at the start of the event should remain warm and available to use. However, additional water that refills the tank will not be heated until after the event ends.

You will not be able to override your participation in preseason cycling events. If you have questions, you may call the PeakRewards customer hotline at 1.888.309.PEAK (7325).

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9. I am enrolled in the PeakRewards Electric Water Heater program – how will I know when an event takes place?
PeakRewards Electric Water Heater Switch:
WH Switch

One or more red lights, on the front of the Electric Water Heater switch, will be lit.


  • Online Access – View your cycling status online. Cycling status messages such as: “You have not been cycled today”, “Currently cycling”, or “You have been cycled today” will be displayed on the welcome page.
  • Event Notifications – Sign up to receive notification texts and emails at the start and end of every cycling event.
  • Social Media – Follow us on Facebook and Twitter for the latest updates.

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10. Can I override my participation in preseason cycling events?

No. You may not override your participation during the preseason cycling events and the transition out of this event. If you scheduled an override for the day, the override will be canceled. Also, during preseason events, and the remainder of the day the following tools will be temporarily unavailable via PeakRewards Online Access:

  • The “Override” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

Customers enrolled in PeakRewards are subject to the Terms and Conditions for the PeakRewards program. The program Terms and Conditions are available online at: bgesavings.com/programresources.

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