1. How can I tell if a cycling event is taking place?
  2. What can I do if I get uncomfortable during an event?
  3. How soon will my unit return to normal operation after an override or cycling event ends?
  4. Who should I call if my unit is still cycling after an event has ended?
1. How can I tell if a cycling event is taking place?

There are several ways to know if a cycling event is taking place. A/C program participants may look for the word “SAVINGS” at the top of their programmable thermostat screen or may look for a red light on their outdoor switch. Likewise, electric water heater participants may also look for a red light on the front of their electric water heater switch.

Additionally, if you sign up for Event Notifications, you will receive an email or text at the start and end of every PeakRewards cycling event.

We have established an Event Central website: BGESavings.com/PeakRewardsEvent that alerts participants when cycling events occur, includes details about cycling, and offers helpful tips to stay cool during cycling events.

You may also sign up for Online Access to view your cycling status online. Cycling status messages such as: “You have not been cycled today”, “Currently cycling”, or “You have been cycled today” will be displayed on the welcome page.

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2. What can I do if I get uncomfortable during an event?

A/C participants may choose not to be cycled during Energy Savings Days from June through September. These are called overrides, and they may be scheduled by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325) or via PeakRewards Online Access or PeakRewards Mobile. Participants may change their cycling level or cancel their participation in the program at any time, except during emergency cycling events. Requested changes typically take within 48 hours.

PeakRewards Air Conditioning participants may override up to two Energy Savings Days; however, a customer may not override an emergency event or the transition out of an emergency event. Additionally, customers may not change cycling levels, nor exit the program during an emergency event, a preseason cycling event, or the transition out of these events. Also, if you scheduled an override and subsequently an emergency event is called on the day you scheduled your override, the override will be canceled. When the emergency event ends, BGE will transition all air conditioning program customers to a lower cycling level for a brief period of time to avoid sudden increases in electric demand which may cause reliability problems.

During emergency and preseason events, and the remainder of the event day when these events are called, the following Online Access tools will be temporarily unavailable:

  • The “Override” link
  • The “Set Thermostat Schedules” feature
  • The “Temporarily Adjust Settings” feature

Please refer to the following “Tips to Stay Comfortable” for consideration during an emergency event:

Tips to stay comfortable during an event

During Electric Water Heater events:

  • Tip 1 Avoid laundry loads that require hot water
  • Tip 2 Skip long showers and baths that require hot water
  • Tip 3 Avoid running the dishwasher

During Air Conditioning events:

  • Tip 1 Stay hydrated – drink plenty of water
  • Tip 2 Consider going to a cool place such as a movie theater, mall or pool
  • Tip 3 Relax in the basement where the temperature is typically several degrees cooler than the rest of the house
  • Tip 4 Use an outdoor grill or microwave instead of the stove or oven
  • Tip 5 Avoid using other heat-producing appliances such as dishwashers and clothes dryers
  • Tip 6 Draw blinds and curtains in rooms that receive a lot of sunlight
  • Tip 7 Turn ceiling fan on with blades rotating counter clockwise

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3. How soon will my unit return to normal operation after an override or cycling event ends?

Normal unit operation should resume within 30 minutes after the completion of a cycling event.

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4. Who should I call if my unit is still cycling after an event has ended?

Once a cycling event has fully ended, your air conditioner or heat pump should resume normal operation within 30 minutes. However, the amount of time it takes for your home to return to normal temperature depends on many variables, including the outdoor temperature, how well your home is insulated, the condition of your air conditioner or heat pump, and the duration of the PeakRewards cycling event. If a cycling event has ended and the word “SAVINGS” still appears on your thermostat screen, or if there is a red light on your outdoor air conditioning switch after the event has ended, you should call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for assistance. Otherwise, if you believe your unit is not operating effectively, please contact your HVAC contractor.

Key causes of ineffective cooling is the system overheating due to a dirty air filter or clogged drain lines, or insufficient refrigerant, both of which can be avoided with routine system maintenance.

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