1. Can I override cycling events?
  2. After I request a cycling change, how long does it take to go into effect?
  3. What is cycling?
  4. What does "cycling level" mean?
  5. How can I tell if a cycling event is taking place?
  6. How can I tell if I’m cycling?
  7. What can I do if I get uncomfortable during an event?
  8. I am an A/C program participant. How long will it take for me to see my requested cycling level change online?
  9. Is there a limit to the number of hours I can be cycled?
  10. I am an A/C program participant. I believe I was supposed to be cycled at 50% but my unit did not appear to turn on during the event. Why was I cycled at a different level?
  11. Who should I call if my unit is still cycling after an event has ended?
  12. Will I receive any notification prior to a cycling event?
  13. Can I override my participation in a preseason cycling event?
  14. How often does cycling occur and how long will it last?
  15. When can I use my overrides?
  16. Why is BGE activating the preseason cycling event?
  17. When will the preseason cycling event occur?
  18. What happens during a preseason cycling event if I am enrolled in the PeakRewards Air Conditioning (A/C) program?
  19. How will I know when a preseason cycling event is going take place?
  20. What happens during a preseason cycling event if I am enrolled in the BGE PeakRewards Electric Water Heater program?
  21. Why is this preseason cycling event happening outside of the normal June-September cycling season?
  22. Why is BGE activating a planned emergency cycling event?
  23. When will the planned emergency event occur?
  24. What happens during a planned emergency cycling event if I am enrolled in the PeakRewards Air Conditioning (A/C) program?
  25. What happens during a planned emergency event if I am enrolled in the BGE PeakRewards Electric Water Heater program?
  26. How will I know when an emergency cycling event is going to take place?
  27. Can I override my participation in the emergency cycling event?
1. Can I override cycling events?

A customer may not override an emergency event or the transition out of an emergency event. Additionally, customers may not change cycling levels, nor exit the program during an emergency event, a preseason cycling event, or the transition out of these events. Also, if you scheduled an override and subsequently an emergency event is called on the day you scheduled your override, the override will be canceled. When the emergency event ends, BGE will transition all air conditioning program customers to a lower cycling level for a brief period of time to avoid sudden increases in electric demand which may cause reliability problems.

Overrides for Energy Savings Days may be scheduled by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325) or via PeakRewards Online Access. Participants can change their cycling level and cancel their participation in the program at any time, except during emergency cycling events or the transition out of an emergency event. Requested changes typically take within 48 hours.

During emergency and preseason events, and the remainder of the event day, the following Online Access tools will be temporarily unavailable:

  • The “Override” link
  • The “Set Thermostat Schedules” feature
  • The “Temporarily Adjust Settings” feature

Customers enrolled in PeakRewards are subject to the Terms and Conditions for the PeakRewards program. The program Terms and Conditions are available online at: BGESavings.com/ProgramResources.

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2. After I request a cycling change, how long does it take to go into effect?

You should typically be able to view your cycling level change on your PeakRewards Online Access account within 48 hours.

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3. What is cycling?

During periods of high electricity use in the Mid-Atlantic region, a radio signal may be sent to the programmable thermostat, outdoor A/C switch or electric water heater switch to interrupt the flow of electricity to your unit for a period of time each hour. This is called cycling. This allows BGE to help maintain reliable service while keeping down the overall cost of electricity for everyone.

Summer cycling events for Air Conditioning and Electric Water Heater will typically occur during the months of June through September but events can happen during other months throughout the year. Summer cycling generally begins between 12 pm and 3 pm and could last 7 hours or longer if system reliability requires a longer transition to normal operations. Winter cycling events for Electric Water Heater will typically occur during the months of November through February but events can happen during other months throughout the year. Winter cycling generally occurs between 6 am and 9 am and 6 pm and 9 pm.

Cycling typically occurs Monday-Friday but the actual start time, end time, duration and day of the week of each cycling event varies. The length of a cycling event will depend on the need for BGE to reduce electric demand.

BGE is unable to predict the number of times it will cycle air conditioners or electric heat pumps each year, nor maximum duration. If an emergency event is called, generally it will last until the situation is averted. Additionally, even after the emergency event ends, there will be a transition period until full operation of your unit is restored. Please make sure that your cycling level still fits the needs of your family in advance of cycling season.

You cannot change your cycling or exit the program during an emergency event or during the transition out of an emergency event. You will be cycled up to your chosen cycling level — 50%, 75% or 100%.

Electric Water Heater program participants will be cycled at 100%. You cannot change your cycling level or exit the program during an emergency event.

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4. What does "cycling level" mean?

Cycling level is the key component of the PeakRewards program. A/C participants can choose from three different program options, which represent various cycling levels during emergency events. If you have health concerns, are elderly, have pets or children in the home that may be affected by increased temperatures due to a cycling event, we suggest that you select the 50% cycling level or call the PeakRewards customer hotline at 1.888.309.PEAK (7325) to discuss what option may be best for you:

A/C Overview Chart

*A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits for their participation in the program. As a “move-in” customer, you are currently enrolled at the 50% cycling level, the lowest level of credits and cycling. However, “move-in” customers are not eligible to receive the first-year bonus credits since the bonus is intended for the initial enrollment and installation of a device at a customer’s home. Credits are subject to change in future years. Terms and Conditions.

The temperature change in your home during a cycling event will vary based on factors including: the outdoor temperature, how well your home is insulated, duration of the cycling event, air conditioning unit size, cycling level and other variables. Actual temperature changes during cycling may vary.

Note:If you think a cycling event is occurring, you may confirm the type of event by checking online via Online Access, looking for the word “SAVINGS” on a PeakRewards thermostat or a red light on the switch, or by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325). The PeakRewards customer hotline is available 7 a.m. to 7 p.m. EST, Monday–Friday.

Electric Water Heater program participants will be cycled at 100%.

**A customer moving into a home with an existing PeakRewards device will receive ongoing bill credits, if they continue to participate in the program, but will not receive the first-year matching bonus. The first-year matching bonus credits are only intended for the initial customer enrollment and device installation.

Credits are subject to change in future years. Terms and Conditions.

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5. How can I tell if a cycling event is taking place?

There are several ways to know if a cycling event is taking place. A/C program participants may look for the word “SAVINGS” at the top of their programmable thermostat screen or may look for a red light on their outdoor switch. Likewise, electric water heater participants may also look for a red light on the front of their electric water heater switch.

Additionally, if you sign up for Event Notifications, you will receive an email or text at the start and end of every PeakRewards cycling event.

We have established an Event Central website: BGESavings.com/PeakRewardsEvent that alerts participants when cycling events occur, includes details about cycling, and offers helpful tips to stay cool during cycling events.

You may also sign up for Online Access to view your cycling status online. Cycling status messages such as: “You have not been cycled today”, “Currently cycling”, or “You have been cycled today” will be displayed on the welcome page.

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6. How can I tell if I’m cycling?

There are several ways to know if a cycling event is taking place. A/C program participants may look for the word “SAVINGS” at the top of their programmable thermostat screen or may look for a red light on their outdoor switch. Likewise, Electric Water Heater program participants may also look for a red light on the front of their electric water heater switch.

Additionally, if you sign up for event notifications, you will receive an email or text at the start and end of every PeakRewards cycling event.

We have established an Event Central website: bgesavings.com/PeakRewardsEvent that alerts participants when cycling events occur, includes details about cycling, and offers helpful tips to use during A/C and electric water heater cycling events.

You may also sign up for Online Access to view your cycling status online. Cycling status messages such as: “You have not been cycled today”, “Currently cycling”, or “You have been cycled today” will be displayed on the welcome page.

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7. What can I do if I get uncomfortable during an event?

A/C participants may choose not to be cycled during Energy Savings Days from June through September. These are called overrides, and they may be scheduled by calling the PeakRewards customer hotline at 1.888.309.PEAK (7325) or via PeakRewards Online Access or PeakRewards Mobile. Participants may change their cycling level or cancel their participation in the program at any time, except during emergency cycling events. Requested changes typically take within 48 hours.

PeakRewards Air Conditioning participants may override up to two Energy Savings Days; however, a customer may not override an emergency event or the transition out of an emergency event. Additionally, customers may not change cycling levels, nor exit the program during an emergency event, a preseason cycling event, or the transition out of these events. Also, if you scheduled an override and subsequently an emergency event is called on the day you scheduled your override, the override will be canceled. When the emergency event ends, BGE will transition all air conditioning program customers to a lower cycling level for a brief period of time to avoid sudden increases in electric demand which may cause reliability problems.

During emergency and preseason events, and the remainder of the event day when these events are called, the following Online Access tools will be temporarily unavailable:

  • The “Override” link
  • The “Set Thermostat Schedules” feature
  • The “Temporarily Adjust Settings” feature

Please refer to the following “Tips to Stay Comfortable” for consideration during an emergency event:

Tips to stay comfortable during an event

During Electric Water Heater events:

  • Tip 1 Avoid laundry loads that require hot water
  • Tip 2 Skip long showers and baths that require hot water
  • Tip 3 Avoid running the dishwasher

During Air Conditioning events:

  • Tip 1 Stay hydrated – drink plenty of water
  • Tip 2 Consider going to a cool place such as a movie theater, mall or pool
  • Tip 3 Relax in the basement where the temperature is typically several degrees cooler than the rest of the house
  • Tip 4 Use an outdoor grill or microwave instead of the stove or oven
  • Tip 5 Avoid using other heat-producing appliances such as dishwashers and clothes dryers
  • Tip 6 Draw blinds and curtains in rooms that receive a lot of sunlight
  • Tip 7 Turn ceiling fan on with blades rotating counter clockwise

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8. I am an A/C program participant. How long will it take for me to see my requested cycling level change online?

You should typically be able to view your cycling level change on your PeakRewards Online Access account within 24–48 hours, but changes may take up to five business days in certain circumstances

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9. Is there a limit to the number of hours I can be cycled?

No, there is no limit to the number of hours you can be cycled. The length of a cycling event will depend on the need for BGE to reduce peak electric demand. BGE is unable to predict the number of times it will cycle air conditioners or electric heat pumps each year, nor maximum duration. Cycling typically occurs Monday-Friday between the hours of 12 p.m. and 7 p.m. Please note, cycling events may be activated outside of the Monday-Friday, 12 p.m.-7 p.m. timeframe. Also, the actual start time, end time, and duration of each cycling event will vary.

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10. I am an A/C program participant. I believe I was supposed to be cycled at 50% but my unit did not appear to turn on during the event. Why was I cycled at a different level?

Customers who believe they may have been cycled at the wrong cycling level should call the PeakRewards hotline at 1.888.309.PEAK (7325) so that the cycling level can be verified and, if needed, a PeakRewards technician can perform an inspection of the thermostat or switch. The PeakRewards customer hotline is available 7 a.m. to 7 p.m. EST, Monday–Friday.

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11. Who should I call if my unit is still cycling after an event has ended?

Once a cycling event has fully ended, your air conditioner or heat pump should resume normal operation within 30 minutes. However, the amount of time it takes for your home to return to normal temperature depends on many variables, including the outdoor temperature, how well your home is insulated, the condition of your air conditioner or heat pump, and the duration of the PeakRewards cycling event. If a cycling event has ended and the word “SAVINGS” still appears on your thermostat screen, or if there is a red light on your outdoor air conditioning switch after the event has ended, you should call the PeakRewards customer hotline at 1.888.309.PEAK (7325) for assistance. Otherwise, if you believe your unit is not operating effectively, please contact your HVAC contractor.

Key causes of ineffective cooling is the system overheating due to a dirty air filter or clogged drain lines, or insufficient refrigerant, both of which can be avoided with routine system maintenance.

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12. Will I receive any notification prior to a cycling event?

Customers could determine an event has been activated by viewing the word “SAVINGS” on their thermostat or by the red light on their outdoor or electric water heater switch. Customers could also log onto their PeakRewards Online Access account to view their cycling status. You can sign up for cycling event notifications and receive emails or texts at the start and conclusion of every cycling event. To sign up, call 1.888.309.PEAK (7325) or visit bgesavings.com/PeakNotifications.

Note: standard data charges will apply for text messaging.

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13. Can I override my participation in a preseason cycling event?

No. You may not override your participation during the preseason cycling events and the transition out of this event. Also, during preseason events, and the remainder of the day when these events are called, the following tools will be temporarily unavailable via PeakRewards Online Access:

  • The “Override” link will be removed
  • The “Set Thermostat Schedules”
  • The “Temporarily Adjust Settings”

Customers enrolled in PeakRewards are subject to the Terms and Conditions for the PeakRewards program. The program Terms and Conditions are available online at: bgesavings.com/programresources.

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14. How often does cycling occur and how long will it last?

Summer Air Conditioning and Electric Water Heater cycling events will typically occur during the summer months of June through September and Winter Electric Water Heater cycling events will typically occur during the winter months of November through February. However, events can happen during other months throughout the year. Cycling typically occurs Monday-Friday but the actual start time, end time, duration and day of the week of each cycling event varies. The length of a cycling event will depend on the need for BGE to reduce electric demand. Summer events generally begin between 12 pm and 3 pm and could last 10 hours or longer if system reliability requires a longer transition to normal operations. Winter events generally begin between 6 am and 9 am and 6 pm and 9 pm.

BGE is unable to predict the number of times it will cycle air conditioners or electric heat pumps each year, nor maximum duration. If an emergency event is called, generally it will last until the situation is averted. Additionally, even after the emergency event ends, there will be a transition period until full operation of your unit is restored. Please make sure that your cycling level still fits the needs of your family in advance of cycling season. If an emergency event is called for reliability reasons, it will last until the situation is averted.

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15. When can I use my overrides?

Air Conditioning participants can use up to two overrides for Energy Savings Days. When emergency events go into effect and BGE is required to activate its PeakRewards program, you cannot override your program participation. You may not change cycling levels, nor exit the program, during an emergency event and the transition out of this event. Also, if you scheduled an override and subsequently an emergency event is called, your override will be canceled.

During emergency and preseason events, and the remainder of the event day when these events are called, the following Online Access tools will be temporarily unavailable:

  • The “Override” link
  • The “Set Thermostat Schedules”
  • The “Temporarily Adjust Settings”

Please refer to the following “Tips to Stay Comfortable” for consideration during an emergency event:

Tips to stay comfortable during an event

During Electric Water Heater events:

  • Tip 1 Avoid laundry loads that require hot water
  • Tip 2 Skip long showers and baths that require hot water
  • Tip 3 Avoid running the dishwasher

During Air Conditioning events:

  • Tip 1 Stay hydrated – drink plenty of water
  • Tip 2 Consider going to a cool place such as a movie theater, mall or pool
  • Tip 3 Relax in the basement where the temperature is typically several degrees cooler than the rest of the house
  • Tip 4 Use an outdoor grill or microwave instead of the stove or oven
  • Tip 5 Avoid using other heat-producing appliances such as dishwashers and clothes dryers
  • Tip 6 Draw blinds and curtains in rooms that receive a lot of sunlight
  • Tip 7 Turn ceiling fan on with blades rotating counter clockwise

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16. Why is BGE activating the preseason cycling event?

BGE has scheduled a preseason cycling event to test system operations and customer communications ahead of the summer cycling season.

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17. When will the preseason cycling event occur?

A preseason cycling event will be held on a weekday in mid-May to test system operations and customer communications ahead of the summer cycling season. To minimize potential inconvenience for you, the preseason event will likely take place between 10 a.m. and 2 p.m.

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18. What happens during a preseason cycling event if I am enrolled in the PeakRewards Air Conditioning (A/C) program?
PeakRewards Air Conditioning customers will be cycled up to their chosen cycling level (50%, 75% or 100%) and will not be able to override participation in the preseason cycling event. If you have a medical or health issue that may impact program participation or require assistance, please call the PeakRewards customer hotline at 1.888.309.PEAK(7325)

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19. How will I know when a preseason cycling event is going take place?
BGE offers several ways to let you know that a cycling event is occurring. If BGE has your email on file, you will receive an email notification. You may also request to receive a text message at the start and end of PeakRewards cycling events. You may also sign into PeakRewards Online Access to view your cycling status online. You’ll see a cycling status message such as: "You have not been cycled today," "Currently cycling," or "You have been cycled today" displayed on the welcome page. In addition, the PeakRewards device installed at your residence will display your cycling status.
Smart Thermostat Programmable ThermostatOutdoor A/C Switch Electric Water Heater Switch
smart thermostat thermostat outdoor ac switch electric water heater switch
When your thermostat shows the leaf icon, a cycling event is taking place. The word SAVINGS appears across the top of your thermostat screen The light on the front of the switch is red. One or more red lights on the front of the Electric Water Heater switch will be lit.
Customers can stay connected by:

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20. What happens during a preseason cycling event if I am enrolled in the BGE PeakRewards Electric Water Heater program?
PeakRewards Electric Water Heater program participants will have power to their water heater interrupted and no additional hot water will be produced for the duration of the event. You will not be able to override participation in the preseason cycling event. If you have a medical or health issue that may impact program participation or require assistance, please call the PeakRewards customer hotline at 1.888.309.PEAK(7325)

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21. Why is this preseason cycling event happening outside of the normal June-September cycling season?
BGE is activating this cycling event outside of the normal summer months to minimize the impact on you and to prepare for the summer cycling season. Note that cycling events will typically occur during the summer months of June through September but can happen during other months. The actual start time, end time, duration and day of the week of each cycling event varies. Preseason cycling events are called to test system operations and customer communications.

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22. Why is BGE activating a planned emergency cycling event?
BGE is required by PJM Interconnection, Regional Transmission Operator for the Mid-Atlantic region, to activate a planned emergency event during the summer months to ensure our system operations compliance. The planned emergency event would only occur if required to ensure system operations are in compliance with PJM standards.

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23. When will the planned emergency event occur?
The planned emergency event will likely take place in late-September. To minimize potential customer inconvenience, we anticipate the event will likely take place between 10 a.m. and 2 p.m.

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24. What happens during a planned emergency cycling event if I am enrolled in the PeakRewards Air Conditioning (A/C) program?
PeakRewards Air Conditioning customers will be cycled up to their chosen cycling level (50%, 75% or 100%). You will not be able to override participation in the emergency cycling event. If you have a medical or health issue that may impact program participation or require assistance, please call the PeakRewards customer hotline at 1.888.309.PEAK(7325).

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25. What happens during a planned emergency event if I am enrolled in the BGE PeakRewards Electric Water Heater program?
PeakRewards Electric Water Heater program participants will have power to their water heater interrupted and no additional hot water will be produced for the duration of the event. You will not be able to override participation in the emergency cycling event. If you have a medical or health issue that may impact program participation or require assistance, please call the PeakRewards customer hotline at 1.888.309.PEAK(7325).

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26. How will I know when an emergency cycling event is going to take place?

BGE offers several ways to let you know that a cycling event is occurring. If BGE has your email on file, you will receive an email notification. You may also request to receive a text message at the start and end of PeakRewards cycling events. You may also sign into PeakRewards Online Access or log into BGE.com/MyAccount from your mobile device to view your cycling status online. You’ll see a cycling status message such as: "You have not been cycled today," "Currently cycling," or "You have been cycled today" displayed on the welcome and cycling status pages.

In addition, the PeakRewards device installed at your residence will display your cycling status.

Smart Thermostat Programmable ThermostatOutdoor A/C Switch Electric Water Heater Switch
smart thermostat thermostat outdoor ac switch electric water heater switch
When your thermostat shows the leaf icon, a cycling event is taking place. The word SAVINGS appears across the top of your thermostat screen The light on the front of the switch is red. One or more red lights on the front of the Electric Water Heater switch will be lit.
Customers can stay connected by:

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27. Can I override my participation in the emergency cycling event?
You may not override, change your cycling level, nor cancel your participation in PeakRewards during the preseason cycling event or the transition out of the event. Also, for the duration of the preseason cycling event, the following tools will be temporarily unavailable via PeakRewards Online Access:
  • The “Override” link will be removed
  • The “Set Thermostat Schedules” feature will be disabled
  • The “Temporarily Adjust Settings” feature will be disabled

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